Inbox and diary management

Inbox and diary management for Glasgow and UK businesses.

Remote support that keeps messages, meetings and commitments under control, without you having to check every detail. Based in Scotland, Dragonfly supports busy business owners across Glasgow and the wider UK.

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Practical support

Make communication and scheduling feel manageable again.

Support is shaped around the pressure points in your working week. You can begin with one recurring problem or combine several related tasks within your monthly retainer.

Inbox organisation

Sort, label and file messages, identify priorities and keep routine correspondence from obscuring the work that needs your attention.

Email responses

Prepare drafts or reply directly where authorised, using agreed guidance so your clients receive a timely and professional response.

Diary coordination

Arrange meetings and appointments, protect necessary working time and keep recurring commitments, buffers and deadlines visible.

Meeting preparation

Coordinate invitations, links, agendas, papers and reminders, then help keep agreed follow-up actions moving.

Travel and appointments

Research practical options, organise bookings and place the correct confirmations, locations and timings into your calendar.

Regular follow-through

Track replies, confirmations and small actions that are easily forgotten when your working day becomes busy.

How it works

A calm routine, not another system to supervise.

The aim is to reduce interruptions and give you confidence that agreed tasks are being handled. The working arrangement is documented clearly before access is provided.

Agree the prioritiesIdentify the inboxes, calendars and recurring tasks that would make the greatest difference.
Set the boundariesConfirm access, response authority, escalation rules, working hours and confidentiality requirements.
Establish the rhythmSchedule regular checks and task time within the monthly hours reserved for your business.
Keep you informedReceive an agreed progress update highlighting actions completed, decisions needed and anything requiring attention.

Built around your business

Your existing systems, used only where the work requires them.

There is no need to replace a system that already works for your business. Kerry can work within your email, calendar, CRM or booking platform when this is pertinent to the agreed tasks. Access should be provided securely and limited to what is necessary.

Microsoft 365, Outlook and common calendar workflows
Client CRMs, shared diaries and booking systems
Agreed permissions and clear escalation rules

Transparent monthly pricing

Reserve the level of support your business needs.

Every retainer is paid monthly in advance and includes a clear allowance of reserved support hours. Your written proposal confirms the priorities, boundaries and working rhythm before work begins.

Essentials

£400 / month

10 hours of reserved monthly support

Momentum

£700 / month

20 hours of reserved monthly support

Operations Partner

£1,400 / month

40 hours of reserved monthly support

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Questions about this support

Useful things to know before we speak.

Can you help if my inbox is already badly backlogged?

Yes. We can agree a sensible starting point, sorting rules and the messages that need priority attention. The first aim is to make the inbox manageable, then establish a routine that keeps it that way.

Can you reply to emails on my behalf?

Yes, where this is included in the agreed scope. You decide which messages Kerry may answer, which need your approval and which should always be escalated to you.

Will you work in my existing calendar and systems?

Yes. Where the agreed work requires it, Kerry will use your existing email, calendar, CRM or booking system with access limited to what is necessary for the task.

Is this booked by the hour?

Support is provided through a monthly retainer. The retainer reserves a clear number of hours in Kerry’s diary and the work is planned around agreed priorities rather than arranged as occasional ad-hoc hourly tasks.

A sensible place to begin

Which task keeps being pushed to tomorrow?

Tell Kerry what is taking too much time or affecting the smooth running of your business. You will receive a clear recommendation for a suitable monthly retainer.

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