Admin & operations
Inbox and diary management, documents, research, travel, meetings and the everyday jobs that keep work moving.
Explore inbox and diary support →
DragonflyBusiness SupportRequest a callbackRemote business support from Scotland
Remote admin and operations support for busy businesses.
Based in the Glasgow area and supporting businesses across Scotland and the UK, Dragonfly provides inbox and diary management, credit control, accounts administration, client support, social media and practical operational help through clear monthly retainers.
Glasgow-based, UK-wideRetainers from £400 a monthPaid in advanceClear scope before work begins
What you can hand over
Support that clears the backlog and strengthens the business.
Choose one pressing priority or combine services through regular, joined-up retainer support.
Finance administration
Invoice preparation, payment follow-up, credit control, expense paperwork and day-to-day accounting-system administration.
Clear boundary: Dragonfly is not a qualified bookkeeper, but has practical experience with most widely used accounting packages. If qualified bookkeeping is required, trusted qualified associates are available to support this work.
Explore credit control and accounts admin →Clients & systems
CRM updates, warm lead follow-up, onboarding and clearer processes so nothing important slips through the gaps.
Social media support
Practical content planning, post writing and scheduling across the social channels your business uses, helping you stay visible when your time is stretched.
Recruitment support
Candidate administration, interview coordination, timesheets and onboarding support for growing teams.
Project support
A capable extra pair of hands for events, supplier research, database tidying and work that needs focused attention.
Concierge & personal admin
Practical help with the personal tasks that compete with your working day, including gift research and purchasing, calendar checks and updates, important-date reminders, travel and appointment bookings, renewal reminders, and upcoming payment reminders or processing where agreed and authorised.
Who Dragonfly supports
Business support shaped around the way you work.
Different organisations feel pressure in different places. Support is built around the work that repeatedly takes your attention away from customers, delivery and decision-making.
Trades and field-based businesses
Enquiries, quotation follow-up, job diaries, customer messages, invoices and practical admin kept moving while you are doing the work.
See business support for trades →Owner-led and professional services
Inbox, diary, client communication, CRM updates, documents and follow-through for busy owners who need reliable support without constant oversight.
See inbox and diary support →Charities and purpose-led organisations
Sensitive, organised support for administration, research, events, finance paperwork, communications and the systems behind day-to-day delivery.
Learn about Kerry’s experience →Clear monthly pricing
Choose a retainer that fits the way you work.
The prices below show the monthly fee and included support hours before you enquire. Each retainer is agreed around priorities, working rhythm and boundaries, without a surprise bill.
Your working rhythm
Main priority
Your suggested starting pointMomentum
A regular retainer gives you proactive, week-to-week support with admin and operations without adding another employee.
£700 per month for 20 hours
A flexible starting point
Essentials
£400 / month
10 hours of reserved monthly support
paid monthly in advance
A manageable mix of related recurring tasks that need reliable attention each month.
- A flexible mix of agreed tasks
- Planned monthly support
- Monthly progress summary
Best valueBest match
Momentum
£700 / month
20 hours of reserved monthly support
paid monthly in advance
Several moving parts, regular client work and more proactive support.
- Multiple support areas
- Weekly progress updates
- Proactive task management
Embedded support
Operations Partner
£1400 / month
40 hours of reserved monthly support
paid monthly in advance
Growing businesses needing consistent operational backup across the month.
- Cross-business support
- Priority planning
- Closer working rhythm
A flexible first retainer
What Essentials could look like
Essentials is not restricted to a single service. It can cover one focused outcome or a practical bundle of related recurring tasks. We agree a realistic scope together. The examples show different ways to use the retainer, not everything at once.
Admin calm
Inbox triage, calendar checks and updates, document preparation and a small set of recurring follow-ups.
Finance follow-through
Invoice preparation, overdue-payment reminders, expense paperwork and agreed administration in your accounting system.
Client care
CRM updates, onboarding documents, appointment coordination and reliable client follow-up.
Concierge rhythm
Gift research, important-date reminders, calendar upkeep, bookings and agreed payment or renewal reminders.
| Retainer | Best for | Included hours | Working rhythm | Progress update | Monthly guide |
|---|---|---|---|---|---|
| Essentials | A manageable mix of related recurring tasks that need reliable attention each month. | 10 hours | Planned across the month | Monthly summary | £400 |
| Momentum | Several moving parts, regular client work and more proactive support. | 20 hours | Regular weekly support | Weekly update | £700 |
| Operations Partner | Growing businesses needing consistent operational backup across the month. | 40 hours | Closer ongoing support | Priority planning and updates | £1400 |
These are monthly retainers with a clear allowance of reserved support hours, not ad-hoc hourly bookings. Retainers are invoiced and paid in advance. Your written proposal confirms the priorities, scope and monthly fee; additional work is agreed before it begins. Pre-agreed work outside standard hours has a separate minimum charge, explained in the working-hours FAQ.
Good to know
Frequently asked questions
A retainer is one agreed monthly fee that reserves a set number of support hours for your business. Your priorities, boundaries and working rhythm are confirmed in writing, and support begins once the month’s retainer has been paid in advance.
Each retainer includes a clear monthly allowance of support hours, but it is not ad-hoc hourly booking. You are reserving regular capacity in Kerry’s diary, with agreed priorities and a planned working rhythm. Any work beyond the included hours is discussed and agreed before it begins.
No. Essentials is a flexible starting point for a manageable mix of related recurring tasks. It is not limited to one named service, and we can review the level of support together as your needs change.
Start with the task that is repeatedly delayed, takes too much of your time, or affects cash flow. Common starting points include inboxes, invoicing, payment follow-up or client administration.
Yes. Where an agreed task requires the use of your own systems, Dragonfly will work within them as needed to perform work pertinent to your business. Access should be limited to what is necessary for the agreed tasks and provided securely.
Client work is kept separate, access is limited to what is needed, and secure devices, password practices, antivirus protection and a VPN are used to protect your information.
Sometimes, for limited tasks such as structuring notes, preparing a first draft, organising research or developing content ideas. Kerry reviews the output before it is used. Personal or confidential information is not entered into an AI tool unless it is necessary for the agreed work, permitted by your instructions and protected by appropriate safeguards.Read how AI-assisted tools are covered in the privacy notice (opens in a new tab)
Support is reserved once the monthly retainer has been received. If a renewal payment is late, work may pause and the reserved availability may be released until the account is brought up to date.
Standard working hours are Monday to Friday, 9am to 5pm UK time. Any work requested outside these hours must be agreed in writing beforehand and is charged at £45 per started hour. The minimum out-of-hours charge is £45, even if the work takes less than one hour.
Because you should have a realistic idea of the investment before making an enquiry. Dragonfly’s guide prices are benchmarked against published UK virtual-assistant market data and are in line with the national average for comparable support. Your written proposal confirms the exact priorities, boundaries and fee before any work begins.View the UK industry pricing source (opens in a new tab)
Start a conversation
What would make your working week feel lighter?
Tell Kerry what is taking up too much time. You’ll receive a friendly reply about the most suitable monthly retainer and next step.